Refund policy

Refund Policy:

Subject to the exclusions below, Buffalo Americas, Inc. accepts returns of purchased items within 15 days of the date of shipment if the box is unopened. We will issue a credit for products that arrived defective or have become defective within 15 days of shipment. Visit Buffalo Americas Support to help determine if your product is defective or if a solution exists.

Shipping and handling fees from your original order will not be refunded, unless the return is due to Buffalo error (defective item/damaged). 

If your order is returned to our warehouse as undeliverable by FedEx, the shipping and handling fees will not be refunded.